Privacy Policy
Who we are
Tranquil Hilltop Homestay – Kalimpong, West Bengal
At Tranquil Hilltop Homestay, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us online or offline.
1. Information We Collect
We may collect the following personal information when you contact us or make a booking:
- Full name
- Phone number
- Email address
- Address (for billing or identification purposes)
- Travel dates and preferences
- Any special requests or dietary preferences
We may also collect non-personal information such as:
- Browser and device information
- IP address
- Site interaction data (if applicable)
2. How We Use Your Information
Your information is used for the following purposes:
- To confirm and manage bookings
- To communicate with you about your stay
- To send important updates or promotional offers (only if you opt in)
- To improve our website, services, and customer experience
We do not sell or share your personal data with any third party, except:
- When required by law
- With trusted partners who assist in providing services (e.g., payment gateway, pickup/drop vendors)
3. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. All personal data shared with us is handled with care and stored securely.
4. Your Rights
You may request the following at any time by contacting us:
- Access to the personal data we hold about you
- Correction of inaccurate or outdated information
- Deletion of your data (subject to legal or booking obligations)
- Opt-out of promotional communication
5. Cookies & Website Tracking (if applicable)
If our website uses cookies, they are used only to improve user experience and analyze visitor activity. You can manage cookie settings in your browser.
6. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
7. Contact Us
For any questions or concerns regarding your privacy or this policy, please contact us at:
📧 tranquilhilltophomestay@thetranquiltavern.com
📞 +91-9002947347
📍 Tranquil Hilltop Homestay, Lower Chibbo Busty, Chalisay Gaon, Khasmal – Near Durpin Dara View Point, Kalimpong, West Bengal – 734301
